kodoktotoFrequently Asked Questions

When you open an account on kodoktoto, we ask for a username, email address, password, mobile number, and confirmation that you agree to our Terms and Conditions. Your username must be 3–20 characters (letters and numbers only). Your email is used for account recovery and notifications. Your mobile number helps us verify your identity and contact you if needed. After registration, you'll log in with your username or email and password. We do not store your password in plain text; we use industry-standard encryption. If you forget your password, you can reset it via the email address or mobile number linked to your account.

We verify your identity once using your Indonesian national ID (KTP) or passport. You'll upload a clear photo of the front and back of your ID, and a selfie holding your ID next to your face. Our verification team reviews your documents within a few hours. Once approved, you can deposit, withdraw, and place bets without further verification steps. If your documents are unclear or do not match your account details, we'll ask you to resubmit. Keep your ID photo and selfie ready before you start the process—it takes about five minutes to complete.

You can change your password, update your email address, and modify your mobile number from your account settings. You can also view your transaction history, check your current balance, and review your active bets or game sessions. If you suspect unauthorized access, change your password immediately and contact our support team. We recommend using a strong password (uppercase, lowercase, numbers, and symbols) and not sharing your login details with anyone. If you need to close your account, contact support—we'll help you withdraw any remaining balance and deactivate your account.

To deposit via local payment, online payment, or e-wallet, log in to your kodoktoto account and go to the Deposit section. Select your preferred e-wallet, enter the amount you wish to deposit, and click Proceed. You'll be redirected to the e-wallet app or website to confirm the payment. Once you authorize the transaction in your e-wallet, the funds appear in your kodoktoto account instantly. If you're in Jakarta, Surabaya, or Bandung, you can also use mobile banking or local payment for the same process. Keep your e-wallet app updated and ensure you have sufficient balance before initiating a deposit. If the payment fails, check your internet connection and try again—your e-wallet will not be charged if the transaction does not complete.

If a deposit or withdrawal does not complete, first check your internet connection and try again. For e-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), verify that your e-wallet has sufficient balance and that you authorized the payment. For bank transfers (mobile banking, local payment, online payment, e-wallet), confirm that you entered the correct virtual account number and that your bank did not reject the transaction. If you were charged but the funds did not appear in your kodoktoto account, contact our support team with your transaction ID or receipt. We'll investigate and credit your account if the payment was successful on the bank or e-wallet side. Provide a screenshot of your payment confirmation to speed up the process.

Our weekly cashback offer rewards active players based on their betting or gaming activity during the week. The exact percentage and terms vary by promotion period. To qualify, you must have an active, verified account and meet any minimum activity thresholds announced in the promotion details. Cashback is credited to your account on a set day each week, usually Monday or Tuesday. You can withdraw cashback funds or use them to place new bets or play games. Check the Promotions section of your account for current offers and their specific terms. If you have questions about whether you qualify for a particular promotion, contact our support team—they can review your account activity and confirm your eligibility.

We offer betting on Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF, Champions League, Premier League, and other major international tournaments. You can place bets on match outcomes, goal totals, handicaps, and live in-play markets during matches. Our odds update in real time as matches progress. During major tournaments like Idul Fitri or Idul Adha holidays, we often feature special promotions and expanded market coverage. You can view upcoming fixtures, current odds, and live scores in the Football section of your account. If a specific match or league is not listed, it may not be available in your region or during that time period. Contact support if you'd like to request coverage of a particular tournament.

You can reach our support team by email at [email protected]. Include your username, account email, and a clear description of your issue. Our team aims to respond within one business day. For urgent account security issues (suspected unauthorized access, lost password, compromised email), mark your email as urgent and include "SECURITY" in the subject line. We also offer live chat support within the kodoktoto app and website during business hours. If you're in Medan, Semarang, or Yogyakarta and prefer phone support, contact us through the app—we'll provide a local number or callback option. Keep your support ticket number for reference when following up on your issue.

You can change your password, update your email address, and modify your mobile number from your account settings. You can also view your transaction history, check your current balance, and review your active bets or game sessions. If you suspect unauthorized access, change your password immediately and contact our support team. We recommend using a strong password (uppercase, lowercase, numbers, and symbols) and not sharing your login details with anyone. If you need to close your account, contact support—we'll help you withdraw any remaining balance and deactivate your account.